Last updated: 03/19/2026

This Privacy Policy describes how we collect, use, and protect your information when you use our service. Please read it carefully.

1. Information we collect

We may collect:

Information you provide: account details (e.g. email, name if you give it), content you submit (e.g. conversations, messages), and any other information you choose to share.

Information from use of the service: how you use the product (e.g. features used, language preferences), device type, general location (e.g. country or region) if we collect it, and similar usage data.

Technical information: log data, IP address, and similar technical information that our systems record when you use the service.

2. How we use your information

We use the information we collect to:

Provide, operate, and maintain the service.

Improve the service, including translation and transcription quality.

Run the service securely and fix problems.

Communicate with you about the service (e.g. important updates or support).

Comply with legal obligations and enforce our terms.

We do not use your data for purposes unrelated to this service. We do not sell your personal information to anyone.

3. Anonymous and aggregated data

We may store and use conversations and other data in anonymous form (so it cannot be linked back to you) for quality control, improving translation and transcription, and improving the product. This use is consistent with our Terms of Service.

We may also create aggregated or statistical information that does not identify you and use it to understand how the service is used and to improve it.

4. Data sharing and disclosure

We do not sell your personal data. We may share your information only in these situations:

Service providers: with companies that help us run the service (e.g. hosting, analytics, support), under strict confidentiality and data protection terms.

Legal requirements: when required by law, court order, or government request, or to protect our or others’ rights, safety, or property.

With your consent: in any other case, only if we have your clear consent.

5. Data retention

We keep your information for as long as your account is active or as needed to provide the service, resolve disputes, and meet legal obligations. When we no longer need it, we delete or anonymize it in line with our retention practices.

6. Security

We use reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse. No system is completely secure; we encourage you to use strong credentials and keep them safe.

7. Your rights

Depending on where you live, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate data.
- Request deletion of your data.
- Object to or restrict certain processing.
- Data portability (e.g. a copy of your data in a usable format).
- Withdraw consent where processing is based on consent.
- Lodge a complaint with a data protection authority.
- To exercise these rights, contact us using the details below.

8. Children

The service is not intended for children under the minimum age required in their country (often 13 or 16). We do not knowingly collect personal data from such children. If you believe we have done so, please contact us so we can delete it.

9. International transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards (e.g. standard contractual clauses or other approved mechanisms) where required by law.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the new version on this page and update the “Last updated” date. If changes are significant, we may notify you by email or through the service. Continued use of the service after changes means you accept the updated policy.

11. Contact us

If you have questions about this Privacy Policy or your personal data, please contact us at hi@hellohola.ai or at 1800 Vine Street, Los Angeles, CA, 90028.